Shipping Policy for Gottheem, LLC  

 

**Effective Date**: [01/2025]  

 

At Gottheem, LLC, we are committed to ensuring your order is delivered in a timely and secure manner. Below are the details of our shipping policy:  

 

Shipping Options and Delivery Times 

 

We utilize the United States Postal Service (USPS) for all shipments. Estimated delivery times are as follows:  

 

- **Standard Shipping**: 5-7 business days  

- **Priority Mail**: 2-3 business days  

- **Priority Mail Express**: Next business day delivery  

 

2: Order Processing Times

 

Orders are processed within 1-2 business days from the date of purchase. During holidays or peak periods, processing times may extend up to 3-5 business days.  

 

3: Shipping Destinations

 

We currently ship to the continental United States, Alaska, and Hawaii. At this time, we do not offer international shipping.  

 

4: Tracking Your Order

 

Once your order has shipped, a tracking number will be sent to your email address. You can use this number to monitor the status of your delivery through USPS.  

 

5: Damaged, Lost, or Missing Items

 

If your package arrives damaged, is lost, or items are missing, please contact us at **Gottheem@gottheem.com** within 5 business days of receiving the shipment. Provide photos of any damage (if applicable) so we can resolve the issue promptly.  

 

6: Shipping Delays

 

Gottheem, LLC is not responsible for delays caused by USPS, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding in such situations.  

 

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Terms of Service for Gottheem, LLC  

 

**Effective Date**: [01/2025]  

 

1: Acceptance of Terms

 

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please refrain from using our site.  

 

2: Order Agreement

 

All orders placed are subject to acceptance by Gottheem, LLC. We reserve the right to cancel or refuse any order at our sole discretion.  

 

3: Product Descriptions and Pricing

 

We strive to ensure all product descriptions and prices are accurate. However, in the event of an error, we reserve the right to correct it and revise your order as necessary.  

 

4: Intellectual Property

 

All content on our website, including text, graphics, logos, and images, is the property of Gottheem, LLC. You may not use or reproduce this content without our written permission.  

 

5: Limitation of Liability

 

Gottheem, LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.  

 

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Refund Policy for Gottheem, LLC  

 

**Effective Date**: [01/2025]  

 

1: Eligibility for Refunds

 

Refunds are available for orders that meet the following conditions:  

- Items are unused, undamaged, and returned in their original packaging.  

- Refund requests are submitted within 14 days of receiving the item.  

 

2: Non-Refundable Items

 

Custom or personalized embroidery products are not eligible for refunds unless there is a defect or error caused by us.  

 

3: How to Request a Refund

 

To initiate a refund, contact us at **Gottheem@gottheem.com** with your order number, reason for the refund, and supporting photos (if applicable). Once approved, return the item to the address provided.  

 

4: Refund Processing

 

Refunds will be processed within 5-7 business days of receiving the returned item. The original payment method will be credited, minus any applicable shipping fees.  

 

5: Exchanges

 

Exchanges are allowed for defective or incorrect items. Contact us within 5 business days of receiving the product to arrange an exchange.